How it works
One operational network for the entire service lifecycle.
Requests, work orders, vendors, assets, compliance, and payouts in one system — with AI removing the busywork and a verified record for every job. Any step can run autonomously, with human override at every stage.
The lifecycle
From request to verified, sealed record.
Seven steps, one system. Vendor payouts default to manual approval — you decide how much runs automatically.
- 1
Intake
A request arrives by web, QR, email, SMS, voice, API, mobile, the public portal, or AskStan.
- 2
AI triage
AI suggests category, priority, and department, and flags likely duplicates — in seconds.
- 3
Dispatch
Assignment by skill, location, and load; intelligent vendor routing with SLA deadlines applied.
- 4
Work
Field crews and vendors update from a mobile-first experience built for one thumb, online or off.
- 5
Verify
AI reviews before/after evidence and returns a pass/fail against the job — not just a checkbox.
- 6
Pay
Vendor costs enter as pending approval; authorized payouts settle via Stripe Connect (manual by default).
- 7
Prove
Every event is sealed into a tamper-evident record and available as an audit-ready export.
One platform
Everything the service lifecycle needs.
Requests & work orders
Configurable statuses, priorities, custom fields, and a full work-order lifecycle across every site.
SLAs & escalation
Business-hours-aware SLA deadlines, at-risk and breach tracking, and rules-based escalation that keeps critical work moving.
Approvals & cost control
Multi-step approval chains and line-item cost review. Vendor costs enter as pending approval — never straight into your totals.
Vendors & compliance
Vendor profiles, credential and insurance tracking with expiration alerts, and reputation scores from verified outcomes.
Assets & preventive maintenance
Asset registry, warranties, and maintenance schedules that generate and track work automatically.
Reporting & executive view
Operations dashboards, scheduled PDF/Excel reports, and AI executive summaries for leadership.
Multi-channel intake
Nine ways to submit a request — one clean record.
Web, QR code, email, SMS, voice, API, mobile, the public requester portal, and AskStan. However a request comes in, AI triages it and turns it into one structured work order.
Integrations
Works with the systems you already run.
Transform service requests into verified outcomes.
See how AI-native operations and a tamper-evident record change what "done" means. Book a walkthrough with our team.